Meeting.Manchester

Whatever your conferencing needs, our experienced and innovative ConferCare team will take care of organising your event. We pride ourselves on our ability to ensure conferences are successful, well organised and efficiently run - whatever the budget or size of your conference.

Every Detail Tailored to Fit

Let ConferCare handle the burden of detail, from printed materials and booking accommodation to processing payments and much, much more, allowing you to focus your time on producing a quality conference programme.

Our services are tailored to meet your individual requirements and include:

• Designing registration documents
• Online registration
• Assistance with printed information and promotional materials
• Issuing joining instructions and additional delegate information
• Accommodation bookings on campus or in nearby hotels
• Catering bookings
• Workshop and social event bookings
• Maintaining financial records
• Banking facilities
• Issuing receipts and invoices
• Production of delegate lists
• Arranging transport to off-site events
• Printing badges and promotional items
• Collating information for conference packs
• Staffed registration desk
• Answering delegate enquiries

....and that's not all. If required, we can also include:

• Exhibition administration
• Developing and hosting a website
• Handling online abstract submissions
• Notification of speakers
• Assisting with sponsorship and marketing
• Printing of abstract book and conference programme
• Managing the venue
• Organisation of a social programme
• Evaluating questionnaires and providing feedback

Call the Conference Sales Office on 0161 306 4100, email or complete our online enquiry form.

Download the ConferCare Enquiry Form

How to Book Accommodation Worldwide

ConferCare, part of the Directorate of Estates and Facilities at The University of Manchester can now take even more of the hassle out of your travel arrangements by being able to offer a world-wide hotel booking service. There are many benefits:

• Room rates will be better than booking direct with the hotel
• More business will keep rates lower
• The University can be invoiced so there is no need to put in a claim via fees and expenses
• Less time-consuming, as we will source the hotel rooms for you

How to make an enquiry:

By phone: ext 64082
By web: online booking form (see below)
By email:

You can enquire online using the form below. If you choose to phone or email, we need the following information:

• Faculty abbreviation (EPS, FLS, HUM, MHS or for non-faculty please use ADMIN)
• Your name, phone number & email address
• Location & any preference of hotel or an idea of star rating
• Number & type of rooms required
• Date of arrival & number of nights
• Guest name(s)
• Budget (if applicable)
• Any special requirements, e.g. disabled access

The more information you supply, the better we can match your requirements initially.

Accommodation Booking Form

ConferCare, part of the Directorate of Estates and Facilities at The University of Manchester can now take even more of the hassle out of your travel arrangements by being able to offer a world-wide hotel booking service, which can be invoiced back to the University. The how-to guide below explains the full process, but to take the first step, complete the enquiry form below and let us do the rest.

How to make a booking

We will contact you with the possible options for you to make your decision, at which point we will require the Oracle finance code. ConferCare will raise the requisition on your behalf, but the booking will not be confirmed until approval for the requisition has been received.

Confirmation

Upon confirmation you will receive a confirmation of booking. Any amendments or cancellation will need to be notified to ConferCare who will be responsible for paying all invoices.

How to amend or cancel a booking

To amend or cancel a booking call 64082 or email . In the event of an amendment, the necessary changes will be made to your booking and you will receive a revised confirmation. Cancellations must be made in writing 24 hours before you are due to arrive, or before 4pm on Friday if you are due to arrive at some point over the weekend, to avoid cancellation charges.

Non arrivals

Your booking is automatically guaranteed for late arrival. If you do not arrive you will be liable for the cost of the room or rooms, as per the hotel's non-arrival policy.

Payment

The University of Manchester will be invoiced for the bed and breakfast charges only. Any extra charges must be settled with the hotel direct.

Please note that this expenditure will not be picked up when running reports based on the school alpha, but will be when running an account/project code report.

Mission Statement

To deliver the best possible customer focused service

Client need

• To deliver a professional, courteous conference/accommodation management service
• To help the client understand the range and scale of services ConferCare can provide
• To develop our range of services and supplier relations to enhance client choice

Accessibility and flexibility

• To ensure the office has a presence from 9am to 5pm weekdays, with registration desks staffed for the duration of an event
• To ensure the client is aware of how to contact ConferCare via email, fax or phone
• To endeavour to accommodate all reasonable requests for assistance from delegates

Responsiveness and performance management

• To process new registrations within 5 working days
• To respond to delegate queries within 3 working days, even during busy periods
• To produce joining instructions and conference literature within the agreed time frame

Expansion and widening knowledge base

• To consider new training opportunities that can increase the level of performance
• To study the market we operate in and improve our product knowledge
• To continually review and develop more efficient ConferCare working practices